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Updates to our Privacy Policy

Our mission is to provide elegant, on-trend, quality fashion accessories, best customer service and buying experience. We wrote this update to help you understand what information we collect, how we use it and what choices you have about it.

Information collection and use 

How do we collect information? 

When you buy from our website or register to use our website or communicate with us, we need to know your name, postal address, email address and date of birth. To process an order we also need your credit or debit card number and expiry date, plus any security details that the credit or debit card processor may require. This process takes place in a secure environment where your details cannot be accessed by anyone except for our dedicated staff. We use HSBC and Stripe, both secure payment services - to process your payments. You can also choose PAYPAL at the checkout, if this is your preferred payment gateway.

All this information requires a direct action by you at that time in order for us to receive it.

Our website uses “Cookies” (small text files sent by your computer each time you visit our website) in order to provide best customer experience when you visit our site.

Use of information 

How long do we keep your information for? 

We gather this information to allow us to process your orders, register your account and contact you with information regarding your order and to recommend offers and products that maybe of interest to you by email and post as long as you state otherwise by unsubscribing from our emails  by following the link at the bottom of our emails or by emailing us directly on info@misiamae.com

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual. From time to time we may provide some information to external agencies for research and analysis purposes.

Choosing how we use your information 

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information. 

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

You may verify the details you have submitted to Misia Mae Ltd by contacting us at info@misiamae.com

You can also contact us by the same method or by unsubscribing to our emails, to change, correct, or delete your personal information controlled by Misia Mae Ltd at any time. 

You may request a readable copy of the personal information we hold on you at any time. To do this, please contact us as above. 

Please note, we are constantly reviewing how we process and protect information. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.