We are open for business. Free standard delivery. Delivery times outside the UK may vary at the moment due to COVID-19

Delivery Information

UK Delivery

We offer free UK 1st Class delivery within 1-2 working days. When you place your order, we will email you your order acknowledgement straight away. Once the order is dispatched, you will receive a notification email.

If your item is in stock, please allow 1-2 working days for dispatch from the date that you place your order.

If you would like to track your order, please select paid tracked delivery at the checkout. 

 International Delivery

We offer our customers paid delivery by Royal Mail to EU countries, USA, Canada, Australia and New Zealand.

Delivery times are estimated at 5-9 working days from date of dispatch. Please allow 1-2 working days for the order processing.  

If you would like to track your order, please select paid tracked delivery at the checkout. 

Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.

When you place your order, we will email you your order acknowledgement straight away. Once the order is dispatched, you will receive a notification email.

How your order will arrive

Our item(s) is lovingly put in a Misia Mae jewellery box or envelope, depending on the size of the item, which is packaged in a protective external bubble envelope. Your order will be dispatched in an unbranded external envelope.

 All gift vouchers will be sent by email and posted in an envelope.

 Further Information

Please ensure the delivery address is an address where you will be at the time of delivery (home or work). If someone is not present at the time of delivery, our courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.

 Parcels with a business address chosen will be delivered to the designated delivery place at the chosen business address, not directly to the recipient.

 Transactions are processed in pounds sterling.

 Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.

 When sold via retailers’ shops and websites – retailers’ delivery prices and terms will apply.