Delivery Information

UK Delivery

 We use Royal Mail Special Delivery service and myHermes for the UK orders, both safe, fully trackable services. When you place your order, we will email you your order acknowledgement straight away. Once an order is dispatched, you will receive a notification email, with a tracking number and details of how to track your parcel.

 If your item is in stock, please allow 2-3 working days for dispatch and delivery from the date that you place your order.

 International Delivery

We offer our customers delivery worldwide. We use Royal Mail International Tracked & Signed service, which is a safe, fully trackable service, requiring a signature upon receipt. 

Delivery times are estimated at 5-9 working days from date of dispatch. 

Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.

When you place your order, we will email you your order acknowledgement straight away. Once an order is dispatched, you will receive a notification email, with a tracking number and details of how to track your parcel.  

How your order will arrive

Our item(s) is lovingly put in a Misia Mae jewellery box, which is packaged in a protective external bubble envelope. Your order will be dispatched in an unbranded external envelope.

 All gift vouchers will be sent by email and posted in an envelope.

 Further Information

Please ensure the delivery address is an address where you will be at the time of delivery (home or work). If someone is not present at the time of delivery, our courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.

 Parcels with a business address chosen will be delivered to the designated delivery place at the chosen business address, not directly to the recipient.

 Transactions are processed in pounds sterling.

 Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.

 When sold via retailers’ shops and websites – retailers’ delivery prices and terms will apply.