Terms & Conditions

Ordering and Payment

  1. Misia Mae Ltd must receive your full payment for the price of the item(s) that you order before your order can be received and accepted. 

  2. Once the payment has been received by us, we will confirm that your order has been received by sending you an email at the email address you provide us with in your order form. This, however, doesn’t mean your order has been accepted yet.

  3. Your order is accepted on the dispatch to you of the item(s) you ordered, unless we notify you that we do not accept your order, or you have cancelled your order in accordance with the ‘Your Right to Cancel the Contract' below. We will confirm the acceptance of the order by sending you an email with the delivery information.

  4. Our acceptance of your order establishes a legally binding contract between us. You must be aged 18 or over to be entitled to purchase through this site, as only persons aged 18 and over are entitled to enter into legally binding contracts. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering item(s) using this site. 

Pricing and Discount Codes

  1. The prices for the item(s) that you order are displayed on our website. All our prices are in British Pounds Sterling. You will be billed in British Pounds Sterling.  

  2. If you purchase from outside the UK, currency fluctuations and credit or debit card charges may make a difference to the amount billed on your credit or debit card and what you have paid for the goods at the checkout. We offer our customers delivery worldwide, but it might not be possible for us to deliver to some locations. We use Royal Mail International Tracked service, which is a safe, fully trackable service. Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.

  3. Our promotional discount codes may apply to all or specified purchases made through our website. Such promotional discount codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.

  4. Please note that prices in all printed publications are correct at the time of publication and we reserve the right to amend these without prior notification.

Cancellations 

Your Right to Cancel the Contract

  1. Subject to point 2 below, you may cancel your contract with us for the item(s) you have ordered at any time up to the end of the fourteenth working day from the date you receive the ordered item(s). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. Please note we do not accept returns on earrings due to hygiene reasons. If your item arrives damaged, please contact us on info@misiamae.com and we will arrange a free of charge exchange for you.

  2. To cancel your contract you must return the item(s) in the original packaging with the filled in returns note at any time up to the end of the fourteenth working day since you received the item(s). Please note we do not accept returns on earrings due to hygiene reasons.

  3. Once we receive the returned item(s) you purchased, any sum debited from your credit or debit card excluding postage costs will be credited to your account as soon as possible and in any event within thirty days of your order being returned to us, provided that the item(s) in question are returned by you and received by us in the condition they were in, when delivered to you. If you do not return the item(s) delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the item(s) from the amount to be credited to you.

Our Right to Cancel the Contract

  1. We reserve the right to cancel the contract between you and us if, we have insufficient stock to deliver the item(s) you have ordered, we do not deliver to your area; One or more of the items you ordered was listed at an incorrect price due to a typographical error.

  2. If we cancel your contract, we will notify you by email, and we will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within thirty days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered.

Item(s) Delivery

  1. We will deliver the item(s) ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the item(s) from the delivery service used by us.

  2. All orders within the UK are delivered using myHermes or Royal Mail Special Delivery service.

  3. You will become the owner of the item(s) you have ordered, when they have been dispatched to you. Once item(s) have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

  4. We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories, where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

  5. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

Liability 

  1. If the item(s) we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you, unless you notify us by email of the problem within seven working days of the delivery of the item(s) in question.

  2. If you do not receive item(s) ordered by you within seven working days of the date on which you ordered them, we shall have no liability to you, unless you notify us by email of the problem within 14 days of the date on which you ordered the item(s). If you notify us of a problem under this condition, our only obligation will be, at your option, either to replace any item(s) that are damaged or defective or non-delivered, or to refund to you the amount paid by you for the item(s) in question in whatever way we choose.

  3. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the item(s) in question under the clause mentioned in 2 above.

  4. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the item(s) you purchase.

  5. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

  6. We cannot be held responsible for any delays once the item(s) have left us and are in possession of the Royal Mail or courier.

Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at info@misiamae.com and all notices from us to you will be sent to the email address you provide us with.

Invalidity

If any part of these terms and conditions is unenforceable, including any provision in which we exclude our liability to you, the enforceability of any other part of these conditions will not be affected.

Privacy 

You acknowledge and agree to be bound by the terms of our Privacy Policy below.

Misia Mae Ltd is committed to ensuring that your privacy is protected. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy.

When you buy from our website or register to use our website we need to know your name, postal address and email address. To process an order we also need your credit or debit card number and expiry date, plus any security details that the credit or debit card processor may require. This process takes place in a secure environment where your details cannot be accessed by anyone except for our dedicated staff. We use HSBC and Shopify Payments powered by Stripe, Apple Pay and GPay, and accept major card providers, all secure payment services - to process your payments. You can also choose PAYPAL at the checkout, if this is your preferred payment gateway. The security is extra protected by McAffee.

We gather this information to allow us to process your orders, register your account and contact you with information regarding your order and to recommend offers and products that maybe of interest to you by email and post.

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual.

From time to time we may provide some information to external agencies for research and analysis purposes.

If you are receiving emails from Misia Mae and would like them to stop, you can either opt out by using the link at the bottom of our emails, or contact us by email at info@misiamae.com.

Third Party

  1. Third Party Rights: except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

  2. Third Party links: we may include hyperlinks on this website to other websites or resources operated by parties other than Misia Mae Ltd, including advertisers. We have not reviewed all of the sites linked to our website and are not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including, without limitation, any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Governing Law

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter, and any dispute, controversy, proceedings or claims of whatever nature in relation to them, shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

Entire Agreement

  1. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

  2. We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or spelling errors.

Trade Marks

Misia Mae Ltd is the operator of www.misiamae.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.

Force Majeure

We will not be in breach of this Agreement or otherwise liable for any delay in performance, if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident, and any other forces beyond our control.

Our Rights

We reserve the right to change the terms and conditions from time to time, and your continued use of the website, or any part thereof, following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.

 Cookies

We use cookies to provide the services and features offered on our website, and to improve your experience. Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website, including certain third party services and features offered as part of our website. Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in certain areas of the website but you may still use most of the features on our website, including the ability to purchase goods.

Sale of Business

If this business is sold or integrated with another business, your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

Your Details 

You warrant that the personal information which you are required to provide when you register with us is true, accurate, current and complete in all respects. If you would like your details to be removed entirely, please email info@misiamae.com. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Consent

By visiting Misia Mae, you are accepting and consenting to the practices described in this privacy policy and the terms and conditions. If we change our privacy policy, we will post the changes on this page and may place notices on other pages of the website, so that you may become aware of the information we collect and how we use it at all times. Because of the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

 Security Guarantee

Our website has SSL certificate that enables encrypting the data that is sent via the website, such as credit card information, names or addresses.

Payment Methods

We use HSBC and Shopify Payments powered by Stripe to process your payments. The security is extra protected by McAffee. We accept payment online by Visa, MasterCard, American Express, Apple Pay and GPay. You can also choose to use PAYPAL, as an alternative payment gateway. 

In addition, you can also pay for all or part of your order using Misia Mae gift cards.

For further information regarding payment please email at info@misiamae.com.

Promotions

 Occasionally we issue promotion codes to use on our website.

Promotions’ Terms & Conditions 

  1. To benefit from a promotion code, you must enter the code at the checkout, when placing your order online, otherwise the discount will not be applied to your order.

  2. Promotion codes are only valid on full price items and exclude sale items, gift wrap, and gift cards.

  3. Only one code can be used per transaction.

  4. All offers are subject to stock availability and are subject to change at any time.

  5. Codes are non-transferrable and cannot be exchanged for cash.

  6. Any promotion code offered on the website is valid only for use against a purchase made via the website, unless otherwise stated.

  7. If you return an item from an order purchased with a promotion code applied, then the same discount will be applied to the ordered item that you return. Further, any free promotional gift given with an order must also be returned if you are returning the item(s) to which the gift related.

Gift Cards' Terms & Conditions

  1. Gift cards are valid on full-priced items only and cannot be used in conjunction with any other offer. 

  2. Promotional codes cannot be used when purchasing a gift card. 

  3. Gift cards can only be redeemed online at misiamae.com

  4. Gift cards may be exchanged for pieces of Misia Mae’s jewellery of a higher price than the face value of the card on payment of the difference.

  5. If a Misia Mae’s piece of jewellery is returned to us that has been purchased using a gift card, the value will be refunded onto a new gift card that will be issued and posted to the provided address.

  6. Gift cards cannot be returned or exchanged for cash alternative.

  7. Gift cards redeemed online at misiamae.com must be redeemed in full in one transaction.

  8. Gift cards expire two years from the date of purchase.

  9. Misia Mae will not accept liability for lost, stolen or damaged gift cards.

  10. Misia Mae reserves the right to amend the terms and conditions of gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your legal rights.

Our VAT Number

 Our VAT number is: 245 4989 64.

Updates to our Privacy Policy

Our mission is to provide elegant, on-trend, quality fashion accessories, best customer service and buying experience. We wrote this update to help you understand what information we collect, how we use it and what choices you have about it.

Information collection and use 

How do we collect information? 

When you buy from our website or register to use our website or communicate with us, we need to know your name, postal address, email address and date of birth. To process an order we also need your credit or debit card number and expiry date, plus any security details that the credit or debit card processor may require. This process takes place in a secure environment where your details cannot be accessed by anyone except for our dedicated staff. We use HSBC and Shopify Payments powered by Stripe, both secure payment services - to process your payments. You can also choose PAYPAL at the checkout, if this is your preferred payment gateway.

All this information requires a direct action by you at that time in order for us to receive it.

Our website uses “Cookies” (small text files sent by your computer each time you visit our website) in order to provide best customer experience when you visit our site.

Use of information 

How long do we keep your information for? 

We gather this information to allow us to process your orders, register your account and contact you with information regarding your order and to recommend offers and products that maybe of interest to you by email and post as long as you state otherwise by unsubscribing from our emails  by following the link at the bottom of our emails or by emailing us directly on info@misiamae.com

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual. From time to time we may provide some information to external agencies for research and analysis purposes.

Choosing how we use your information 

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information. 

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

You may verify the details you have submitted to Misia Mae Ltd by contacting us at info@misiamae.com

You can also contact us by the same method or by unsubscribing to our emails, to change, correct, or delete your personal information controlled by Misia Mae Ltd at any time. 

You may request a readable copy of the personal information we hold on you at any time. To do this, please contact us as above. 

Please note, we are constantly reviewing how we process and protect information. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.