Returns Policy
- You may return or exchange any item(s) you have ordered at any time up to the end of the fourteenth working day from the date you receive the ordered item(s), except for earrings. Please note, there are no returns on earrings due to hygiene reasons.
- If your item arrives damaged, please contact us on info@misiamae.com and we will arrange an exchange for you.
- Only returns or exchanges in the original packaging will be accepted.
- Once we receive the returned item(s) you purchased, any sum debited from your credit or debit card excluding postage costs will be credited to your account as soon as possible and in any event within thirty days of your order being returned to us, provided that the item(s) in question are returned by you and received by us in the condition they were in, when delivered to you. If you do not return the item(s) delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the item(s) from the amount to be credited to you.
- You will be notified by email, when the refund has been processed.
How to Return in the UK
We offer free returns on all UK orders except for earrings up to the end of the fourteenth working day from the date you receive the ordered item(s). Please note, there are no returns on earrings due to hygiene reasons. To arrange a return on any other item you will need to:
- Contact to arrange a free of charge return postage. Please provide us with your order or invoice number, which you will find on your invoice which is included with the item(s) you ordered.
- We will then email you your ready returns label that you will need to print out and attach to the parcel.
- Then just drop it off at your local post office. Please remember to take a proof of posting from the post office.
How to Return Internationally
We do not offer free returns worldwide at the moment, due to different practices and providers worldwide. If you decide to return or exchange the item(s) you ordered, you will need to arrange and pay for the return yourself.
We advise that you use a reputable, trackable courier service and keep the proof of postage.
You can return or exchange the item(s) you have ordered at any time up to the end of the fourteenth working day from the date you receive the ordered item(s).
Only returns or exchanges in the original packaging will be accepted. Please note we do not accept returns on earrings due to hygiene reasons.
