20% off on all pieces with GIFT20 promo code till 6th December. Christmas orders cut off times: UK orders Thursday 16th December, outside the UK: Friday 10th December. Free delivery over £50. Delivery times may vary due to COVID-19.

Delivery Information

UK Delivery

We offer free UK tracked delivery on orders above 50£. When you place your order, we will email you your order acknowledgement straight away. Once the order is dispatched, you will receive a notification email.

If your item is in stock, please allow 1-3 working days for processing and dispatch of your order. The delivery times given at the checkout are counted from when the order has been dispatched, not from when the order was placed.

If you would like to track your order on orders less than 50£, please select paid tracked delivery at the checkout. 

 International Delivery

We offer our customers free tracked delivery on orders above 50£ by Royal Mail to EU countries, USA, Canada, Australia and New Zealand.

If your item is in stock, please allow 1-3 working days for processing and dispatch of your order. The delivery times given at the checkout are counted from when the order has been dispatched, not from when the order was placed.        

If your order is less than 50£ and you would like to track it, please select paid tracked delivery at the checkout. 

Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.

For EU customers: custom duty is not due for goods up to 150 EURO. Until 1st July 2021, you will need to pay your country's VAT rate for goods only above certain threshold, 10 EURO to 22 EURO depending on the EU country, please check with your custom duty authorities. 

When you place your order, we will email you your order acknowledgement straight away. Once the order is dispatched, you will receive a notification email.

How your order will arrive

Our item(s) is lovingly put in a Misia Mae jewellery box or envelope, depending on the size of the item, which is packaged in a protective, unbranded external bubble envelope. 

All gift vouchers will be sent by email and posted in an envelope.

 Further Information

Please ensure the delivery address is an address where you will be at the time of delivery (home or work). If someone is not present at the time of delivery, our courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.

Parcels with a business address chosen will be delivered to the designated delivery place at the chosen business address, not directly to the recipient.

Transactions are processed in pounds sterling.

Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.

When sold via retailers’ shops and websites – retailers’ delivery prices and terms will apply.